When a feature is grayed out on the account level, it has been locked at that level and will have to be changed there as well.If a confirmation dialog box appears, click the Enable or Disable button to verify the change has been made.To enable or disable the request for permission to unmute participants, you can click the toggle under the Meeting (Advanced) tab.In the list of groups, select the one that pertains to you.Click on User Management, then click on Group Management in the navigation panel.
You need to be logged into the Zoom web portal as an administrator with the right to edit groups. The following steps should be taken to enable or disable unmute functionality for groups of users: Once you have done that, click Lock to confirm the setting for all users. Click the lock icon to make this setting mandatory for all users of your account. You can verify the change by clicking Enable or Disable on the confirmation dialog box that appears. Click the toggle next to Request permission to unmute (Advanced), under In Meeting (Advanced), in order to enable or disable it. Click Account Management and then click Account Settings from the navigation menu. It is possible to edit the settings of your Zoom account as long as you are an administrator who has access to the Zoom web portal. The following steps can be taken to enable or disable muting for all users in the account: Request permission to unmute participants: 
The following steps explain how to enable or disable Request permission to unmute participants in the discussion Account The prerequisites for unmuting participants are as follows:
Unless the participant provides consent, you will see the standard options of Ask to Unmute / Mute in the participants list, even if the participant does not provide consent. Meetings without this setting will require the host to ask each participant to unmute himself/herself before the meeting can continue. The consent given to a host will apply to any future meetings that the host has with this setting enabled and will be able to view that consent.
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